Our coordinator ensures that patient has a unique identification number (UHID). The ER Assistant/ OPD Assistant escorts the patient/companions to the Admission desk.
The admission desk guides the patient to the Financial Counsellor who ensures the following steps are carried out:
- Explain and share details regarding the procedure/room tariff for various categories available and give an estimate for the cost of the procedure.
- Patients with insurance cover: Minimal advance is received and Pre-authorisation is sent to the insurance company.
- After admission formalities are done the Support services staff escorts the patient to the allotted bed where the patient is received by the Guest Relation team/ Nursing team.
- Patient Relation team is responsible for coordinating with various departments like F&B, housekeeping, diagnostics to ensure safe and comfortable stay for the patient as well as the companion.