To receive respect for any special preferences, spiritual and cultural needs requested.
To receive respect for personal dignity and privacy during examinations, procedures and treatment.
To have protection from neglect or abuse.
To have confidentiality about patient information.
To refuse treatment.
To seek additional opinion (2nd opinion) regarding clinical care.
To have information (consent) before transfusion of blood or blood components, anaesthesia, surgery, initial of any research protocol and any other invasive/high-risk procedures/treatment.
To have information on the expected cost of the treatment.
To have access to his / her clinical records.
To have information on the care plan, progress and information on their health care needs
Provide complete and accurate information including full name, address and other information.
To be on time in case of appointments. To cancel or reschedule as much in advance as possible in case of cancellation or rescheduling of the appointments.
To attend follow up appointment as requested/advised.
Provide complete and accurate information about his / her health, including present condition, past illness, hospitalization, medication and any other matters that pertain to his / her health.
To take medicines, which are prescribed until the course of treatment is completed.
To communicate with the health care provider if his / her condition worsens or does not follow the expected course.
Not to take any medications without the knowledge of doctor and health care professionals.
Not to give medication prescribed for him/her to others.
To respect the fact that other patient’s medical condition may be more urgent than his / her and accept that your doctor needs to attend them first.
To respect that admitted patient and patients’ requiring emergency care take priority for your doctor.
Provide complete and accurate information for insurance claims and work with hospital and physician billing offices to make payment arrangements.
To accept financial responsibility for health care services received and settle bills promptly and timely.
Comply with the NO SMOKING policy.
Comply with the visitor policies to ensure the rights and comfort to all patients’.
Be considerate of noise levels, privacy, and safety. Weapons are prohibited on-premises.
Treat hospital staff, other patients’ and visitors, with courtesy and respect.
To accept, where applicable, adaptations to the environment to ensure a safe and secure stay in hospital.
To accept the measures taken by the hospital to ensure personal privacy and confidentiality of medical records. To accept the statutory requirements of disclosing his/her medical facts to health/legal authorities.